Last updated: September 5, 2026
This Privacy Policy explains how Ashgabat Tour collects, uses, shares and protects personal data when you visit ashgabattour.com, contact us or request travel services.
1. Data controller
Ashgabat Tour is the client-facing tour brand. Tour operations and contracting are handled by Individual Enterprise “Two Wings”, registered in Turkmenistan.
Address: 100/5 Bitarap Turkmenistan Street, Turkmenabat, Lebap, Turkmenistan
Email: info@ashgabattour.com
Telephone and WhatsApp: +993 71 045686
Tourism licence: No. 5-17-27-256, valid from September 25, 2025 to September 25, 2028.
2. Personal data we collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone or WhatsApp number;
- travel dates, group size, nationality, itinerary preferences and other information included in a tour enquiry;
- communications and documents you voluntarily provide when arranging a visa invitation, tour or related travel service;
- booking, payment and service records where required to arrange or perform a contract;
- technical information such as browser type, device type, approximate location, referring page, pages viewed and consent preferences.
Please do not send passport copies or other identity documents through a general website form unless we specifically request them through an appropriate channel for a confirmed service.
3. Why we process personal data
We process personal data to answer enquiries, prepare itineraries and quotations, arrange tours and related travel services, communicate before and during a trip, maintain website security, comply with legal obligations and improve our website and services.
Depending on the circumstances, the legal basis is your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a secure and effective travel business. Where processing is based on consent, you may withdraw it at any time without affecting earlier lawful processing.
4. Forms, email, WhatsApp and CRM
Information submitted through our enquiry forms is processed so that our team can respond and arrange the requested service. Messages may be delivered by email and, where used for sales follow-up, recorded in our customer relationship management system. If you contact us through WhatsApp, your use of that service is also governed by WhatsApp’s privacy terms.
5. Analytics, cookies and embedded services
We use Google Analytics 4 through Google Site Kit to understand how visitors find and use the website. For visitors in the European Economic Area, the United Kingdom and Switzerland, analytics storage is denied by default and is enabled only in accordance with the consent choice communicated through our consent banner.
The website may display Google Maps. Map content and related scripts are blocked until the relevant consent is given. Microsoft Clarity may be used to produce session recordings and heatmaps to improve usability; where it is enabled, its analytics cookies and consent signals are controlled through the consent system.
For details about cookie categories, providers, purposes and how to change your choice, see our Cookie Policy (EU). You can withdraw or change consent using the “Manage consent” control on the website.
6. Recipients and service providers
We may share only the data necessary for the relevant purpose with hosting and email providers, website and analytics providers, customer relationship management services, payment providers, guides, hotels, transport companies, visa-support partners and other travel suppliers needed to fulfil your request. We do not sell personal data.
7. International transfers
We operate in Turkmenistan and serve international travellers. Some service providers or travel suppliers may process data in countries outside your place of residence. Where required, we rely on applicable contractual, consent-based or other lawful safeguards for such transfers.
8. Data retention
We keep personal data only for as long as needed to answer your enquiry, provide the requested services, resolve disputes and meet legal, accounting and security obligations. Retention periods depend on the type of record, the status of the enquiry or booking and applicable legal requirements. Data that is no longer required is deleted or anonymised.
9. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. No internet transmission or storage method can be guaranteed to be completely secure.
10. Your rights
Subject to applicable law, you may request access to, correction or deletion of your personal data; restriction of processing; data portability; or object to certain processing. You may also withdraw consent at any time and lodge a complaint with the competent data protection authority in your country.
To exercise these rights, email info@ashgabattour.com. We may ask for information needed to verify your identity before responding.
11. Children
Our website is not directed to children. A parent or legal guardian should contact us when travel services are requested for a minor. We do not knowingly collect children’s personal data through the website without appropriate authorisation.
12. Changes to this policy
We may update this Privacy Policy when our services, legal obligations or data-processing practices change. The current version and revision date will be published on this page.
